Data Sync

Why don’t I see my latest messages or call logs immediately?

The MyPhones Agent app uploads data in small batches to optimize performance and battery life. Each sync cycle sends a limited number of records (for example, 100 messages or 100 call history items per upload). This approach prevents the app from slowing down your device or consuming excessive battery power.

Why are only old messages or calls appearing first?

Data is uploaded gradually, starting with the oldest records and moving to the newest ones. That’s why you may initially see messages or call logs from one or two years ago — the system is still processing older data. Newer data will appear automatically during subsequent sync cycles.

How long does it take for all my data to sync?

It depends on the amount of data stored on the target device and the sync interval configured in your settings. If the device stays connected to the internet, the upload continues silently in the background until all data is synced.

Can I speed up the sync process?

To improve sync speed:

• Keep the device connected to Wi-Fi and plugged into power when possible.

• Avoid enabling “upload only on Wi-Fi” if you have a stable mobile data connection.

• Ensure battery optimization is disabled for the Agent app so background sync isn’t paused.

Is my data safe during this process?

Yes. All data is encrypted before transmission and stored securely on the server. The gradual sync process doesn’t affect your privacy or data integrity — it only controls performance and resource usage.