Diagnostic

📤 How to Send a Diagnostic Report from MyPhones.app

If you're experiencing issues with the app or would like to report unusual behavior for support purposes, you can send a Diagnostic Report directly from within the app. This report helps our support team identify technical problems on your device and provide more accurate assistance.

🔧 What the Diagnostic Report Includes

The diagnostic report may contain the following:

• Device information (model, OS version)

• App version and configuration

• Error logs (if any)

• Permission status (granted/denied)

• Sync statuses and recent activities

• Feature availability and usage state

Note: This data is used only for diagnostic purposes and is handled securely.

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📲 Steps to Send a Diagnostic Report

1. Open the App Launch MyPhones.app on the monitored device (Agent).

2. Go to About Section Tap on Menu → Diagnostic Or go directly to the About tab at the bottom (may be labeled as "Support" in some versions).

3. Select 'Send Diagnostic Report' In the About screen, scroll down and tap on Send Diagnostic Report.

4. Add Optional Notes You may be asked to add a note describing the issue (e.g., "GPS tracking stopped working", or "App not syncing").

5. Confirm and Send Tap Send. The report will be uploaded to our system. You may see a short confirmation message like:

   "Diagnostic report sent successfully. Thank you!"

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📌 Troubleshooting

• If the button doesn't work:

  • Ensure your device is connected to the Internet.

  • Check that MyPhones.app has the required permissions.

• If you don’t see the option:

  • Make sure you’re using the latest version of the app.

  • In some builds, this feature is only visible to advanced users or after tapping "Developer Mode" 3 times.

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🛡️ Privacy Notice

The diagnostic report does not include any personal content such as messages, photos, or audio recordings unless the issue is directly related and explicitly consented.

You are always in control of what you share.