Uninstallation FAQs

❓ Can I uninstall the MyPhones app remotely from the Admin panel?

Yes — but only if the app was installed with Device Owner privileges.

---

✅ How does remote uninstallation work?

When you send a "Uninstall This App" command from the Admin panel (or cPanel):

• A push notification is sent to the target device.

• If the app has Device Owner status, it can uninstall itself silently without requiring user interaction.

• Otherwise, the uninstall request will fail silently (Android does not allow regular apps to uninstall themselves remotely without user consent).

---

🔐 What is Device Owner mode?

Device Owner is a special Android mode that gives an app complete control over device management — often used by enterprise or parental control apps.

This mode must be configured at the time of installation, using ADB or QR provisioning (not via Play Store or APK alone).

---

⚠️ Limitations

• Remote uninstall will not work on devices where MyPhones was installed normally (via APK or Play Store) without Device Owner mode.

• If the Device Owner is not active, you must uninstall the app manually from the device.

---

🛠️ How do I install MyPhones in Device Owner mode?

Please refer to our setup guide at:

https://www.myphones.app/help/common-questions-faq/android-permission

or contact support for help configuring Device Owner provisioning.